Returns & Exchanges Policy

We understand that sometimes something just isn't quite right. Whether you need a different size or have simply changed your mind, we're here to help.

If your order was purchased through the MONSTER GUARDIANS website, you may be eligible for a change-of-mind return or exchange within 30 days from the date your order was delivered, subject to the conditions below.

All returns and exchanges are handled through our Customer Support team.

Need help with a return, exchange or refund?

Please contact our Customer Support team at stefan@monsterguardians.com

Change-of-Mind Returns

If you have changed your mind about your purchase, you may request a return within 30 days from the date your order was delivered.

To be eligible for a change-of-mind return, the item must:

  • Be unworn and unused
  • Be unwashed
  • Be free from stains, marks, odours, or other signs of use
  • Be returned in its original condition
  • Include original tags or packaging where applicable

All returned items will be inspected once received by our warehouse.

If an item does not meet the above conditions, the return may not be accepted.

Items Not Eligible for Change-of-Mind Returns or Exchanges

The following items are not eligible for change-of-mind returns or exchanges:

  • Gift Cards
  • Underwear
  • Final Sale / Clearance Items

Final Sale or Clearance items that are not eligible for change-of-mind returns or exchanges will be clearly marked as Final Sale on the relevant product page before purchase.

These exclusions apply to change-of-mind returns and exchanges only and do not affect any rights you may have under the Australian Consumer Law for products that are faulty, defective, damaged, or otherwise do not meet consumer guarantees.

How Do I Return My Order?

All returns must be arranged through our Customer Support team.

  1. Email stefan@monsterguardians.com with your order number and the item(s) you would like to return.
  2. Tell us the reason for your return.
  3. Wait for our Customer Support team to provide the return instructions before sending your item back.
Please do not send your return to us before contacting Customer Support and receiving return instructions.

Return Shipping

Change of Mind

For returns or exchanges due to personal reasons, such as changing your mind, choosing the wrong size, or preferring a different colour or style, the customer is responsible for the return shipping costs.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact our Customer Support team before returning it.

Where the issue is confirmed, MONSTER GUARDIANS will cover the reasonable return shipping costs.

Please keep your postage receipt where applicable.

Refunds

Once your returned item has been received and inspected by our warehouse, we will process your refund if the return is approved.

Refunds will be issued to your original payment method.

You will receive an email confirmation once your refund has been processed.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange an eligible item, please contact our Customer Support team at stefan@monsterguardians.com .

Exchange requests are subject to product availability.

For exchanges, the returned item must first be received and confirmed by our warehouse before the replacement item is shipped.

For change-of-mind exchanges, the customer is responsible for the return shipping cost.

If the exchange is due to a confirmed faulty, damaged, or incorrect item, MONSTER GUARDIANS will cover the reasonable return shipping costs.

Received a Faulty, Damaged or Incorrect Item?

We're sorry if something isn't right with your order.

Please contact stefan@monsterguardians.com and include:

  • Your order number
  • The name of the product
  • A brief description of the issue
  • Clear photos or videos showing the problem, where applicable

Please contact us before returning the item so that our Customer Support team can provide the appropriate return instructions.

If the issue is confirmed, we will work with you on the appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances.

Australian Consumer Law

Our change-of-mind policy is separate from your rights under the Australian Consumer Law (ACL).

If you simply change your mind about a purchase, the ACL generally does not require a business to provide a refund or exchange. However, where a business offers a change-of-mind policy, it must follow the conditions of that policy.

Our exclusions for Gift Cards, Underwear, and Final Sale / Clearance Items apply to change-of-mind returns and exchanges.

If a product has a problem covered by the Australian Consumer Law, your consumer guarantee rights are not limited by this policy.

Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law.

Important Information

  • All returns and exchanges must be arranged through stefan@monsterguardians.com .
  • Please do not send items back before receiving return instructions from our Customer Support team.
  • Returned items may be inspected before a refund or exchange is approved.
  • Change-of-mind returns and exchanges are subject to the conditions above.
  • For change-of-mind returns and exchanges, the customer is responsible for return shipping costs.
  • For confirmed faulty, damaged, or incorrect items, MONSTER GUARDIANS will cover reasonable return shipping costs as applicable.
  • Refunds are issued to the original payment method.
  • For exchanges, the returned item must be received and confirmed by our warehouse before the replacement is shipped.
  • Final Sale / Clearance items that are excluded from change-of-mind returns or exchanges will be clearly identified on the product page before purchase.
  • Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law.